Shipping & returns Policy

Shipping

All orders within Australia will be shipped via Australia Post or Sendle. All orders are processed within 48 hours during quiet times – please allow longer processing times during busy seasons.

Purchases made on weekends or public holidays will be processed the next business day. 

Orders should arrive to you within 7-14 business days unless otherwise advised. 

With our beautiful candles being made in-house customised to your choice of crystal & scent, please allow extra delivery times of 12-17 working days.

Refunds

All items purchased at lush n you are carefully made with love & care. Each item is thoroughly packed to protect your items during transit. However, regretfully from time to time, your items may be damaged during transit.

For products that are faulty or damaged, please contact us at hello@lushnyou.com.au within 24 hours of receiving your parcel. We will also request a photo as proof. 

We do not offer refunds for change of mind purchases or damaged items, but we will gladly replace your items once we receive the information requested.

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